Tickets & Panels

What ticket panels support

• Multiple panels per server, each with its own ticket type and routing.
• Ticket types for channel tickets, thread tickets, and voice-first intake.
• Staff claiming, staff threads, inactivity reminders, and automatic inactive close.
• Transcripts and logging on close.

Panel design

• Support panels for member help and general requests.
• Moderation panels for reports and escalation paths.
• Verification panels for onboarding and proof workflows.

Moderation ticket workflow

Moderation includes panel intake, anonymous reporting via mod-mail style relays, case-aware handling, and report summaries. Anonymous reporting requires the reporter to have DMs open so Sploodji can message them.

Where to configure

Configure panel behavior, inactivity timers, close rules, logs, and transcript destinations in the dashboard at https://sploodji.com.